Windows 10 can’t see Windows Phone?

This will be a very quick post.

I’ve been using Windows Phone 10 (Mobile Insider Preview) on my Nokia 820, and tried to connect to my Windows 10 machine. It didn’t show up in the list of available devices on My PC in the Explorer window. It did show up in the Device Manager, but had the dreaded yellow triangle with an exclamation mark.

I did the usual things:

  1. I checked the USB cable – made sure it could transfer data and wasn’t just for charging…nope;
  2. Made sure the phone was unlocked…still nothing;
  3. I followed the troubleshooting options and allowed Windows to search for a driver…that didn’t work;
  4. I rebooted the phone while connected to my Windows PC…nothing new.

So I abandoned it for a while, since I’m on the Windows Mobile Fast Ring, I don’t expect everything to work first time.

But yesterday I connected my Nokia 1520, which is Windows 8.1 – and this didn’t work either. This is when it became a bit of a problem.

Anyway, it’s not a common problem – most people are finding that everything works perfectly first time.

Eventually, after a lot of searching I found a suggestion that the version of Windows 10 could hold the key to the solution. Users who have “Windows 10 Pro N” also need to install an additional media pack from the link below:


(Original KB article here)

This requires a reboot, but after that both my Nokia 820 and 1520 (Windows 10 Mobile Preview and Windows 8.1) both connect perfectly first time.